FAQ
Frequently asked questions
Downloading, buying, activating and updating Batch Watermark Creator, Picture Merge Genius, Easy Screen Recorder, Easy Video Compressor and the rest of our software. Jump to a topic or just scroll.
Download
3 questionsGetting hold of the installer, and what to do when a download or install goes wrong.
I cannot download the program.
Downloads occasionally fail because of a firewall, a proxy or an over-cautious antivirus program. Try again from the download page first; a second attempt usually works.
If it still fails, write to our support team and tell us which program you need. We will e-mail you the installer directly.
The Android apps (Batch Watermark Creator for Android and PicQuilt) are APK files. On a computer, the download button shows a QR code you can scan with your phone; on the phone itself the link downloads directly.
Do I need administrator privileges?
No. You can install and evaluate the Windows programs under a standard Windows user account. The one exception is the RetroScreen setup program, which copies its screensavers into the Windows folder and asks for an administrator prompt; RetroScreen can also be installed by hand without admin rights, as described on its page.
On Android, the system may ask you to allow the installation of apps from your browser or file manager, just for this one install.
I have purchased the program. Do I need to download it again?
Only if your copy is out of date. Open the program's About box and compare the version with the one shown on our download page.
If they match, there is nothing to download; simply enter your license key. If yours is older, install the current release first; your license key works with it.
Purchase
8 questionsLicense types, payment methods, discounts, refunds and missing license keys.
How do I pay for the program?
All orders are paid through PayPal. On the product page, choose the license type you need, press Buy and you are taken to the secure checkout in our store, which uses PayPal.
You can pay from your PayPal balance or with a major credit or debit card through PayPal. Once PayPal confirms the payment, your license key is e-mailed to you.
Do you offer discounts for government, education or non-profit organizations?
Yes. Government bodies, schools and universities, and non-profit organizations qualify for a discount, as do orders for several licenses at once.
Contact our team with the name of the program and the number of licenses you need, and we will send you a quote.
I have purchased the program. What should I do next?
Activate your copy. Your license key (also called the serial number) arrives by e-mail and contains everything the program needs to know about your license.
Before activating, make sure you are running the latest version: compare the About box with the version on our download page. Then enter the key; the step-by-step activation guide shows exactly where.
The RetroScreen Premium Pack works differently: there is no key to enter. The store e-mails you a download link for the installer, and you just run it. The RetroScreen Classic Collection and the Android apps are free and need no key either.
Is there a license for the whole office?
Not as a single license. Our programs are licensed per computer, so for ten people on ten computers you would order ten licenses.
Volume discounts apply from a few licenses upwards; ask us for a quote.
Is one license enough for one computer?
Yes. One license covers one computer, whatever the number of Windows user accounts on it. If you want to run the program on a second computer, you need a second license.
A Personal license is for private, non-commercial use; a Business license is for use in a company or any other business. The details for each program are shown next to its price on the product page; the RetroScreen Premium Pack covers one person on up to five of their own computers.
What currency can I use to pay for the program?
All prices on this site are in US dollars. PayPal converts the amount to your own currency at checkout, so you can pay from a PayPal balance or card in any currency PayPal supports.
What is your refund policy?
Orders placed in our software store come with a 30-day money-back guarantee: if you are not satisfied, cancel within 30 days of the purchase for a full refund. You can also try every program before you buy, for 15 days.
If something went wrong with your purchase, tell us what happened and we will do our best to put it right.
I have purchased the program but have not received my license key.
Check the confirmation e-mail. Once PayPal has confirmed your payment, the license key is sent to the e-mail address on your PayPal account.
Give it a little time. PayPal payments are normally confirmed within minutes, but a payment funded from a bank account or flagged for review can take up to 24 hours to clear.
Look in the spam folder. Spam filters are not perfect, and mailboxes that ask senders to confirm they are human block automated messages altogether.
Still nothing? Use the license key retrieval service with the e-mail address you ordered with, or contact us and quote your order number.
Activation
9 questionsEntering your key, what to do when activation fails, and moving to a new computer.
How do I activate the program?
Your license key is e-mailed to you after checkout, usually within a few minutes. Open the program's activation window, enter your name, e-mail address and the key, and press Activate (Register in Easy Screen Recorder and Easy Video Compressor). The window is in a different place in each program: Batch Watermark Creator has it under Settings, on the Activate tab; Picture Merge Genius behind the lock icon at the top right; Easy Screen Recorder under Settings, About, Register; Easy Video Compressor behind the trial-days link at the bottom of the window.
The activation guide has the details for each program.
Do I need an internet connection to activate?
Yes, once. The program sends your name, e-mail address and key to our license server (software.iotcrazy.com) over HTTPS and saves the signed license on your PC. After that it checks the license locally and does not need the internet. If a firewall or proxy blocks the connection, allow the program through or activate on another network.
I purchased the program but cannot activate it.
If you have the license key but the program rejects it, the most common reason is that the payment has not reached our license database yet. Wait a little while and try again, and check that the key was copied completely, without spaces at either end.
If it still fails, contact us with your key and order number and we will sort it out, issuing a replacement key if needed.
Can I move the program to another PC?
Yes. On the new computer, install the program and enter your license key again. One license covers one computer, so if the old computer keeps using the program you need a second license.
How do I change the registered e-mail address?
Activate the program again and enter the new e-mail address in the registration dialog. The new address replaces the old one on your license record.
I have a new computer. Do I need a new license?
No; your license moves with you. Install the program on the new machine and activate it with the same key. If you restored the installation from a backup, delete license.dat in the installation folder so the Unregistered dialog appears on startup.
If the key reports that no activations are left, do not worry: send a short message to our support team explaining the situation and we will reset it.
Is there a limit on the number of times I can install the program?
For evaluation, no: install it on as many computers as you like. The trial of each program runs for a limited time: Batch Watermark Creator has a 15-day free trial, Easy Screen Recorder a 15-day free trial, and Picture Merge Genius and Easy Video Compressor are free to try.
Once you have bought a license, activate the program on the number of computers your license covers and use it for the personal or business purpose that license allows. Copies you have not licensed should be uninstalled at the end of the evaluation.
Can I use the same license at home and in the office?
Each license covers one computer, so using the program at home and at work needs two licenses. A Personal license is for private, non-commercial use and does not cover use at work.
Do I need to reactivate after reinstalling Windows?
Yes. Reinstalling the operating system removes the license data, so enter your license key again after you reinstall the program. Keep the e-mail with your key somewhere safe.
Update software
5 questionsHow often we release, what an update costs and how to install one safely.
Do I need to update to the latest version?
We recommend it. Updates fix problems, add features and often make the program noticeably faster, and they are free for licensed users.
How often are updates released?
Major versions come out once or twice a year. Smaller maintenance updates are released as needed, typically every couple of months.
Is updating free of charge?
Yes. A lifetime license includes every future release of that program at no extra cost. A 1-year license includes all updates released during its year.
I have lost the details I used when purchasing the program.
We can look your license up, but we need enough to identify you reliably. A first name alone is not enough; there are many customers with the same name, and we cannot hand out someone else's details.
Please send us as much as you remember: your full name, any e-mail addresses you may have used, the approximate purchase date and the program you bought.
If it is only the license key you have lost, the license key retrieval service can e-mail it to the address you ordered with.
How do I update the program?
Download the latest version from the download page, uninstall the old release and run the new installer. Your license and the settings you saved are kept.
The Android apps update the same way: download the new APK and install it over the old one.
Still stuck?
We answer most questions the same day
If you did not find the answer to your question, send it to our support team and we will get back to you by e-mail.