Frequently Asked Questions
Below is the list of frequently asked questions as well as answers to these questions. Please select the topic and get the answer.
Here you can find answers to questions our customers may have when or after downloading the program
It is less convenient than downloading the program from our web site, but it may be the only way out of this situation.
Please contact our support team to request this service.
If the same version of the program is specified in both About box of the program, you don't have to download the program once again.
Here you can find answers to questions on purchasing the program.
On theBuy Now page of this site, select the program and the type of license you need.
Then a page with the purchase form will open. Fill in this form. At the bottom of the form, you will see payment options line in "Payment Method" section.
Offered ways of payment are:
* Credit Card
* Bank/Wire Transfer
* Mail / Money Order
Select one which suits you best and press Next button. Then, follow the steps of the wizard.
Please contact our support service and tell us how many licenses.
You have received your license key (Serial number). This key contains all information on the license you've purchased.
Before activating make sure you have the latest version. To do it, open About box and check whether the information contained in this box coincides with the information at our web site.
Then, start using the program for your purpose.
The company provides the client with a fully functioning version of the program for evaluation purpose.
Our customers have enough time to examine the program and decide whether they wish to buy it.
Still, any refund request is a matter of consideration. Feel free to contact us. Please use our support form to explain your request in detail.
You have received a message from your billing company. This message says that your payment was successful. Please examine the contents of this message carefully. You will surely find your license key in the message from your billing company.
You haven't received a message from your billing company yet. This situation is quite normal. It takes some time for the billing company which accepts payments for our products to process your payment. Sometimes it may take them more than 24 hours to authorize your payment.
You've waited for quite a time, but you haven't received a message from your billing company. In this case, please check your messages considered as spam. It's quite possible that you can find the message from your billing company there. This may happen due to the fact that spam filters are far from being perfect today.
You haven't found this message in spam messages and have waited for quite a time.
You probably used a mailbox which requests to confirm that the message is not of spam nature. In this case you may fail to receive the message. This be the case, please contact our support service.
If you paid with a wire transfer or a purchase order, it may take several days to process your payment.
If you paid with paypal.com, you haven't received license key, Please click here!
Still, feel free to consult our support service any time.
Here you can find answers to questions on activating the program.
Detailed step by step.
Please click Copy it link. Your machine code will copy to chipblard.
insert (paste) the license key from the clipboard into the mail content. (by pressing CTRL+V keys together).
If there are these problems, contact our support service.We will send you another license key again.
If you want to run the program on 2 (or more) computers, Please purchase additional license key.
If you have no activations left, please don't worry and send a message to our support service. Explain the situation and we will surely help you.
Once you have purchased the license of the needed type, you can activate the program on the number of user accounts allowed by your license. Then, you may use your copies of the program for personal or business purpose allowed by your license.
Copies of the program you haven't purchased a license for must be removed from your computers. Their usage for personal or business purpose is illegal.
Here you can find answers to questions on updating the program.
Minor and major updates improve the quality of the program and may significantly improve program performance.
Please provide us with more information, for example your last name, several email addresses you used at the time of purchase, the approximate date of purchase, etc. This will help us identify your account.
If you forgot your license key, Please click here
All the settings will be restored to those you saved last.