Purchase FAQs
- How do I pay for the program?
- Our company is a government establishment.
- I've purchased the program. What shall I do next?
- Is there a license for the whole office?
- Is there a license for one computer?
- What currency can I use to pay for the program?
- What is your refund policy?
- I've purchased the program but haven't received
my Serial number.
- How do I pay for the program?
Our main billing system is Plimus, Inc. This billing company processes
all of the payments. Plimus, Inc offers several ways to pay for
our software. Choose one which best suits you.
On the Buy Now page of this site, select
the program and the type of license you need.
Then a page with the purchase form will open. Fill in this form.
At the bottom of the form, you will see payment options line in
"Payment Method" section.
Offered ways of payment are:
* Credit Card
* Bank/Wire Transfer
* Check
* Fax
* Phone
* Mail / Money Order
* Paypal
Select one which suits you best and press Next button. Then, follow
the steps of the wizard.
- Our company is a government establishment.
Government establishments, educational institutions and non-profit
organizations are eligible for a discount when purchasing program
licenses.
Please contact our support service and tell us how many licenses.
- I've purchased the program. What shall I do next?
Once you have purchased the license, you should activate your
copy.
You have received your license key (Serial number). This key contains
all information on the license you've purchased.
Before activating make sure you have the latest version. To do
it, open About box and check whether the information contained
in this box coincides with the information at our web site.
Then, start using the program for your purpose.
- Is there a license for the whole office?
No, there's no such license. One license is purchased for one
computer. If you want 10 persons to use the program, you should
purchase 10 license for each computer.
- Is there a license for one computer?
Yes, there is one license for one compute. One computer can have
an unlimited number of user accounts. But you only purchase a
license for every user account.
- What currency can I use to pay for the program?
You can use several currencies to pay for the program,US Dollars,
Euro or Pounds, one of them.
- What is your refund policy?
The company do not guarantee 100% money back on your demand because
of possible fraud and piracy alert.
The company provides the client with a fully functioning version
of the program for evaluation purpose.
Our customers have enough time to examine the program and decide
whether they wish to buy it.
Still, any refund request is a matter of consideration. Feel free
to contact us. Please use our support form to explain your request
in detail.
- I've purchased the program but haven't received my
license key.
Let's examine this situation in detail.
Case 1.
You have received a message from your billing company. This message
says that your payment was successful. Please examine the contents
of this message carefully. You will surely find your license key
in the message from your billing company.
Case 2.
You haven't received a message from your billing company yet.
This situation is quite normal. It takes some time for the billing
company which accepts payments for our products to process your
payment. Sometimes it may take them more than 24 hours to authorize
your payment.
Case 3.
You've waited for quite a time, but you haven't received a message
from your billing company. In this case, please check your messages
considered as spam. It's quite possible that you can find the
message from your billing company there. This may happen due to
the fact that spam filters are far from being perfect today.
Case 4.
You haven't found this message in spam messages and have waited
for quite a time.
You probably used a mailbox which requests to confirm that the
message is not of spam nature. In this case you may fail to receive
the message. This be the case, please contact our support service.
Addendum:
If you paid with a wire transfer or a purchase order, it may take
several days to process your payment.
If you paid with paypal.com, you haven't received license key,
Please click here!
Still, feel free to consult our support service any time.
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